Account Deletion

Delete your URflashcards account.

For a currently signed-in Account, use the protected in-app flow when you can sign in, or request deletion by verified email when you cannot. This page explains what URflashcards deletes, how to remove local data, and which limited provider records may remain.

In app

Settings > Account > Delete account.

Cloud data

Progress, stats, custom cards, and sync state.

Subscriptions

Google Play billing is managed separately.

Request deletion by email Privacy Policy Terms of Service

Public support page Mobile-friendly Review draft: October 13, 2026

1. Delete a signed-in account

For users who have a URflashcards Account

Sign in to URflashcards.
Open Settings.
Go to Account.
Tap Delete account.
Confirm the deletion prompts.

We may ask you to confirm your identity before deleting the account. If deletion is interrupted, reopen the app and follow the recovery instructions. Study and account features remain unavailable until the process finishes.

2. What gets deleted

Data removed with the account

Your URflashcards sign-in account.
Your cloud-synced profile, progress, statistics, settings, study-time records, custom cards, deleted-card state, and other data under your account.
The RevenueCat customer profile and purchase history associated with your URflashcards account.

In-app deletion turns off optional app usage sharing on that device. Previously collected usage information is not linked to your URflashcards account ID and cannot be individually removed by deleting that account. It follows the retention periods explained in the Privacy Policy.

Downloaded courses, device-local Pair Unlocks, and device settings are separate from your server account. The selected age group remains on the device so privacy protections continue to apply. You can change it under Settings > Privacy & Data > Update Age Group.

Deleting your URflashcards account does not cancel a Google Play subscription. Manage or cancel billing through the Google Play account that made the purchase. Google Play may retain transaction, billing, tax, fraud-prevention, or legal records under its own policies and obligations.

Account deletion does not remotely erase offline copies on other devices. To remove all local URflashcards data, clear app storage or uninstall the app on each device.

3. Delete some data

Reset only your current target language

In Settings > Languages, Reset this language deletes progress and custom-card data only for the current target language. Your other languages, profile, URflashcards account, and Premium access remain.

If you use Cloud Sync, the app removes that language's cloud copy or saves the reset to complete when it can connect. If the reset cannot be saved for retry, the app warns you; the cloud copy should not yet be treated as deleted.

4. If you cannot sign in

Use email if the app is not available

Email support@urflashcards.com from the address associated with your account and include Account Deletion Request in the subject line.

We verify your identity before acting on the request and may ask for additional confirmation. You can also use this email address to request deletion of specified account data.

5. Limited retention

Security and provider records

We keep a limited account identifier and deletion status while deletion is processing or needs retry, to complete the request safely and prevent deleted account data from reappearing. After deletion is confirmed complete, this record becomes eligible for removal two hours later. The provider's removal process may take longer.

Limited provider backup copies, security or operational logs, and transaction, fraud-prevention, tax or legal records may remain under providers' retention rules and legal obligations. These records are not used to keep your deleted URflashcards account active.

Previously collected optional app usage information follows the retention periods in the Privacy Policy. Aggregated reporting may remain longer.